Friday, June 10, 2011

Offering Discounts

It happened again. A customer contacted me and wants to order 30-40 of one of my items. Most of my items are between $2.50 and $4.00, not very expensive.

The customer would like to know what kind of discount I can offer for this larger order. I'm offering what I think is a very reasonable 25% off, plus free shipping.

I never hear from the customer again. What am I doing wrong? I don't want to lose another sale, so it is tempting to offer a 50% discount next time, but why should I be out so much money for my products.

Has anyone else had this experience, how do you handle requests for discounts?


  1. If I were your customer I would be THRILLED with a 25% discount. I think that is more than fair.

    I think that by increasing it to 50% you are hurting yourself.

    I think your 25% is very generous and there is possibility that she is still shopping around and might even come back.

  2. I'd be very happy with a 25% discount, too. I think it is a very fair reduction, so it is definitely not the issue. As Sher said, they are maybe shopping around :)

    All the best!

    Zenobia Southcombe

  3. Definitely don't do 50% as you said your items are already priced low. You have to make something out of the deal!

    As a new and recent customer of yours, your items are beautiful. My daughter loved what I got for her! So no don't short sale yourself...

    Everyone is always looking for something cheaper I guess but it is a business! Maybe they'll come back!

    New GFC follower! =)

    Arizona Girls Face Book
    Arizona Girls blog

  4. I think 25% is too much. Assuming that it's not costing you 15% less to fulfill the larger order I think you are short changing yourself. 10% is more than generous. You are not in business to break even or just cover your costs. Just saying...

  5. Hi dear ... just stumbled on your blog and saw this post and it resonated with me! I once ... to get a wholesale order sealed, offered a 40% discount {way below my margins} ... as I was making each and every piece to fill that order, I felt like a sweatshop worker, not making anything for my time and effort. I think it is a balance between getting your name out there and the discount ... 25% is quite generous ... in fact, I think it is a little too generous! I don't think it was the discount, maybe the person was just investigating and will contact you a couple of months from now to close the sale ... you never know {this has happened to me before}.

    When people ask me if I can offer a discount, I usually reply with what I can offer ... things like free s/h, free gift wrapping, etc, can go a long way too!

    Hope this helped a teeny bit :)

    Sorry for the novel!

    ♥ Cat brideblu

    ps. at the end of the day, you want customers after your quality and uniqueness NOT price. There is the Dollar Store for them ... you know what I am saying?!?!?

  6. These comments helped alot! It confirms my feeling that my products are worth their price.

    In the future I'm going to stick to a 10% percent discount or free shipping for larger orders.

    If someone likes and wants my product they will buy it. Next time I might get the sale.

  7. I just came across your post and am so glad you're going with a 10% discount now. Your prices are so reasonable you don't need to undercut yourself. Your time is valuable and so are your products. Best wishes!