It happened again. A customer contacted me and wants to order 30-40 of one of my items. Most of my items are between $2.50 and $4.00, not very expensive.
The customer would like to know what kind of discount I can offer for this larger order. I'm offering what I think is a very reasonable 25% off, plus free shipping.
I never hear from the customer again. What am I doing wrong? I don't want to lose another sale, so it is tempting to offer a 50% discount next time, but why should I be out so much money for my products.
Has anyone else had this experience, how do you handle requests for discounts?