Saturday, June 18, 2011

It's a computer free day, almost.

I was reading The Hot Glue Hangover blog yesterday about getting away from the computer and it has inspired me to get back to my over due 'to do' list.

Before Etsy I used to have a clean house, read and walk more. Since Etsy came in to my life I am obessed with checking my sales, emails, team forums, twitter, facebook etc.

So, I'm not going to be on my computer the rest of the day. I've already cleared off my desk and bulletin board.  In the process I found a fun picture of my friend that passed away last year and the map of Canada from our trip to the Olympics. I'll let you know what else I get done.

Wish me luck.

Friday, June 10, 2011

Offering Discounts

It happened again. A customer contacted me and wants to order 30-40 of one of my items. Most of my items are between $2.50 and $4.00, not very expensive.

The customer would like to know what kind of discount I can offer for this larger order. I'm offering what I think is a very reasonable 25% off, plus free shipping.

I never hear from the customer again. What am I doing wrong? I don't want to lose another sale, so it is tempting to offer a 50% discount next time, but why should I be out so much money for my products.

Has anyone else had this experience, how do you handle requests for discounts?